Privacy Policy

Last updated: June 16, 2025

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1. Introduction

Welcome to LIPOLINE. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lipoline.fr (the “Site”).

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2. Data Controller

LIPOLINE SAS
390 avenue de la 1ère DFL, 83220 Le Pradet, France
SIRET : 382 903 979 00013
VAT No. : FR22382903979
Email for privacy inquiries: sales@lipoline.fr

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3. Information We Collect

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• Contact & Identity Data
  • Name, title, email address, postal address, phone number
  • Collected when you fill out our contact form, request a quote or appointment, or create an account.

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• Order & Measurement Data
  • Custom garment measurements, order history, payment details (PayPal, card)
  • Used to process your orders and tailor your garments.

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• Technical & Usage Data
  • IP address, browser type, device information, pages visited, referral URLs
  • Collected via cookies and server logs to ensure Site functionality and measure traffic.

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• Marketing & Preferences
  • Newsletter subscriptions, cookie consents, promotional preferences.

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4. How We Use Your Data

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• To provide and manage your orders, appointments, and custom fittings

• To communicate about your requests, order status, or account

• To improve our Site, products, and services through analytics

• To send newsletters and offers (with your consent)

• To comply with legal obligations and protect our rights

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5. Legal Basis for Processing

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• Performance of a contract (orders, appointments)

• Consent (marketing communications, non-essential cookies)

• Legitimate interests (fraud prevention, Site security, service improvement)

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6. Cookies & Tracking

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• Essential cookies for Site operation (shopping cart, login)

• Performance cookies (Google Analytics) to understand traffic and usage

• Functional cookies to remember preferences (language, display)

• You may manage or disable non-essential cookies via our cookie banner or your browser settings.

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7. Data Retention

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• Account, order & measurement data: retained for the duration of our relationship + 3 years (legal & tax requirements)

• Technical logs & analytics: retained for up to 13 months

• Marketing consents: until you withdraw consent

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8. Your Rights

Under GDPR, you have the right to:

• Access, correct, or delete your personal data

• Restrict or object to processing

• Port your data in a common format

• Withdraw consent at any time (for marketing or cookies)

• Lodge a complaint with a supervisory authority (e.g. CNIL in France)

To exercise your rights, contact our Data Protection Officer at sales@lipoline.fr

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9. Data Security

We implement appropriate technical and organizational measures—encryption, secure servers, access controls—to protect your data against unauthorized access, loss, or alteration.

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10. Third-Party Sharing

We may share data with:

• Service providers (payment gateways, shipping partners, analytics tools) under strict confidentiality

• Legal authorities if required by law or to protect our rights

• Affiliated retailers only to fulfill your orders and appointments

We do not sell or rent your personal data to third parties.

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11. International Transfers

Data stored or processed outside the EU will be protected by standard contractual clauses or other approved safeguards.

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12. Changes to This Policy

We may update this policy to reflect legal, technical, or business developments. The “Last updated” date at the top will indicate when changes were made. We encourage you to review this page periodically.